IT Solutions

Sorted Solution’s IT Solutions

Headquartered in Bellevue, Washington, Sorted Solution IT Services was established to serve as the IT department for our customers. Our experienced staff specializes in managing all facets of Information Technology: from basic technical needs like Help Desk for end users and routine proactive care for servers and networks; to more complex technical issues like risk assessement, security analysis, and network optimization; and including budgetary and financial planning for the IT department.

Sorted Solution IT Services is a recognized leading provider of Managed IT Services, Cloud Computing, and Security IT Services. As your complete IT department, we take away the burden of installing, managing and supporting your technology infrastructure – letting you focus on what you do best.

Benefits of Hiring an IT Support Team

Sorted Solution’s IT Support team are experts in the latest business systems and have the knowledge and experience to tailor your current systems to match your business goals. We know what types of software, hardware, and network systems can take your business to the next level, and which ones are scalable for future growth. We can even train your staff in new programs and cybersecurity strategies. These are just a few of the many benefits of hiring Sorted Solution as your business’ IT support team. Whether your business is small or large, a team of IT experts can keep your IT systems in working order and make sure your business remains secure. Here are different IT support options your company can implement with Sorted Solution:

Help Desk

A help desk is an excellent tool for facilitating customer support. Besides providing customer service, it also helps your business manage and track technical issues. Its knowledge base allows for publishing of self-service guides. It also analyzes customer requests to find relationships and provide a single solution to them. It even has an in-built SLA breach alert. With its help desk, you can deflect repetitive and annoying tickets.

When determining the scope of your help desk, take into account what services you want your help desk to provide. You can choose to implement a basic service level or opt for a more comprehensive help desk. For IT support, consider the types of support your help desk provides.

IT Consulting

Sorted Solution is a full-service IT consulting company based in Seattle. We provide expert IT services for businesses all around the world. With comprehensive IT consulting solutions, businesses can get the most from their technology dollars. From Windows, Mac, Linux and network support to Cloud, Data Center, IT security, data backup and network management, Sorted Solution has the knowledge and expertise you need to achieve your business goals. We can help you make informed decisions about technology solutions to streamline your processes.

A primary difference between Managed Service Provider (MSP) and IT Consulting is the focus. A consultant’s job is to find the best solution for the client on a particular problem or project. An IT MSP, on the other hand, offers solutions based on their toolkit for on-going support of a businesses technology.

Managed Service Provider (MSP)

When choosing a Managed Service Provider for IT support, it’s important to understand how the service is measured against your expectations. A SLA defines the quality of the service, and it’s a legal document that outlines both parties’ responsibilities. Sorted Solution offers all-inclusive packages.